FAQ - HARRY JWLS | Handmade Art Design Jewelry

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AVAILABILTY

Is the item I want to order available and ready to be shipped ?

All our jewelry are handmade and limited designs.  If it is not available when you order it, that means that it ll be made from scratch exclusively for you. The time needed for each piece is different depending on the design. If you wish, you can contact us here  to check availability. If it is not available, you ll be informed about the specific time needed to have it done. Our philosophy is against mass production since each piece of jewelry is made with passion and soul. Each jewelry we make is individual as you.

PRODUCT

The item shown on the picture is the exact same item that I ll receive ?

Yes. What you see in the picture is the actual item you ll receive. Please notice that

SHIPPING & COSTS

How much will the shipping cost ?

We ship worldwide.

IMPORT DUTIES / CUSTOMS / TAXES

Do I have to pay Import Duties, Customs, Taxes ?

International items may be subject to customs processing and additional charges that differ from country to country depending on their laws and policies. For International Orders, we are not responsible for any fees that your country may have charged you. We do not cover any additional costs or charges for the final delivery of the package to your country or destination. Duties,  Taxes, Customs, or some other fees that your country had applied are the responsibility of the customer to be paid. We will not be able to give you a refund if the package is returned since you denied accepting it because of the reasons mentioned above ( refusal of customs and taxes payment)

ORDERING

How do I know that you 've received my order?

Once you ve placed your order you ll receive a confirmation email from our team with the timeframe of the delivery.

PAYMENT

Why is my Payment not working ?

You have the choice to  pay with a Credit Card, or PayPal. Also, there is the possibility to make a wire bank transfer. For more details please read our Payment Information here 

DELIVERY DETAILS

How do I know that my order it has been shipped to me ?

When it is ready it will be sent to you with the delivery method you ve chosen and either way you ll receive a second email with the Tracking number that you can use to track your order any time.

RETURN POLICY

What is your Return Policy ?

Our main philosophy is your complete satisfaction with your order. We ll be happy to exchange or give you merchandise credit for items returned in 14 days. Before doing that, it is necessary to explain to us why exactly you want to return the specific item by contacting us here. Consider thought that you must accompany it with the sales receipt, unworn unaltered and of course in a saleable condition. Custom made personalized items or items purchased on sales or special discounts or promotional codes will not be accepted for refund, exchange or store credit and will be considered final sale. Once we ve received the package please allow us at least 10 days for the procedures to be done. 

Important notes

  • The customer is responsible for all shipping costs unless the item was received damaged or you have received the wrong item.
  • When you send the item back, we are not responsible if is lost or damaged therefore we cannot issue a refund, exchange, or store credit. To avoid such situations please make sure you ve insured the package for the full amount of the merchandise that you are sending back to us. We are not responsible for missing packages.

COLLABORATIONS

How can I work with your brand ?

For collaborations and media or PR information please use our contact form here

TERMS OF SALES

AVAILABILITY AND SALES

All items offered for sale through the Site are subject to availability, and we reserve the right to impose quantity limits on any order, reject all or any part of an order, and discontinue offering items without prior notice, even if you have already placed an order for an item.

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