All our jewelry are handmade and limited designs. If it is not available when you order it, that means that it ll be made from scratch exclusively for you. The time needed for each piece is different depending on the design. If you wish, you can contact us here to check availability. If it is not available, you ll be informed about the specific time needed to have it done. Our philosophy is against mass production since each piece of jewelry is made with passion and soul. Each jewelry we make is individual as you.
Yes. What you see in the picture is the actual item you ll receive. Please notice that
We use only solid sterling silver 925 or even 955 for our jewelry that gives our clients better value. The Gold-plated parts are with 14k or 18k depending on the design as well. When we use semi-precious or precious stones, we name exactly the stones that we use so you know exactly what you are buying.
We enlarged picture of our jewelry, so you can have a better view of the jewelry design. Most of our jewelry are made with microsculpture so it is necessary to enlarge them so you can see the magnificent detailed technique and final result.
Due to different resolution of the colors on the pc / tablet / phone screen, there is always a possibility, the item you are ordering to have a slight difference.
SHIPPING & COSTS
We ship worldwide.
- Free Standard Shipping in Greece as Registered Mail
- Average standard shipping time is 2 – 5 business days.
- Free Express Shipping for orders more than 300€. Time of delivery is 2 business days.
- Free Standard Shipping as Registered Mail . Average standard shipping time is 3 – 8 business days.
- Cost of Express Shipping 45€ . Time of delivery is 2-4 business days. Free Express Shipping for orders more than 800€
Free Standard Shipping as Registered Mail . The time of delivery differs from country to country.
- USA: 7 – 12 business days / Canada: 5 – 11 business days
- Australia: 12 – 17 business days / Other Countries: 8 – 17 business days
Cost of Express Shipping 55€ . Free Express Shipping for orders more than 800€.
- USA: 3 – 5 business days / Canada: 3 – 6 business days
- Australia: 3 – 7 business days / Other Countries: 3 – 7 business days
IMPORT DUTIES / CUSTOMS / TAXES
International items may be subject to customs processing and additional charges that differ from country to country depending on their laws and policies. For International Orders, we are not responsible for any fees that your country may have charged you. We do not cover any additional costs or charges for the final delivery of the package to your country or destination. Duties, Taxes, Customs, or some other fees that your country had applied are the responsibility of the customer to be paid. We will not be able to give you a refund if the package is returned since you denied accepting it because of the reasons mentioned above ( refusal of customs and taxes payment)
Once you ve placed your order you ll receive a confirmation email from our team with the timeframe of the delivery.
You can ask us about the availability of the item you choose before placing an order by contacting us here. When you place an order, with the confirmation email that you ll receive from us, there ll be information regarding the availability of the specific jewelry you ve ordered and the time needed to be produced. Usually it takes 14 – 40 business days, depending of the design to be fulfilled.
If the order is shipped, we will not be able to make address changes. However, if the order has not been shipped
please contact us here, write Address Change and the correct address in the comments. You ll receive an email from us that the change of address has been done.
There are many reasons an order can be canceled. One of the reasons is the accurate information regarding the order or if there is no reliable payment or ever proved payment. Our people will reach you for confirmation of these details. If there is no result from these actions, then the order will be cancelled.
Once your order has been confirmed, our staff cannot change the order due to administrative reasons. However, if you decide to cancel it in 24 hours since you ve placed the order, we can give you the amount that you paid as credit store for your next order. This doesn’t apply for custom made orders or sales or special discounts or promotional codes.
Once your order is confirmed we cannot change it since all the pieces are handmade and limited. Many of our jewelry pieces are in one prototype and unique. Especially if it is not available it will be made just for you. However, if the item was available and has not been shipped, we can offer to cancel and replace the order by another item that you choose by contacting us here. This doesn’t apply for custom made orders or sales or special discounts or promotional codes.
Unfortunately, once your order is confirmed we cannot change it or cancel since it is custom made just for you. Depending on the stage of completion we can made some changes on the design.
When it is ready it will be sent to you with the delivery method you ve chosen and either way you ll receive a second email with the Tracking number that you can use to track your order any time.
Occasionally delays due to customs or courier are unfortunately beyond our control. Try to make sure that you ve entered right your address and telephone number.
In this case please contact the courier or delivery company used in your country to solve out this issue and make sure you use your tracking code. If they claim that they cannot help you, please contact here and we ll be happy to assist you resolve this issue.
Yes, you can. Please make sure you have the right information regarding the delivery address. If you pay by card we recommend that you ship to the address the card is issued to avoid delays
When the package is sent to you with the delivery method you ve chosen, you ll receive a second email with the Tracking number that you can use to track your order any time.
We do not allow shipments to P.O. Boxes or APO/FPO/DPO or freight forwarding address locations
Our main philosophy is your complete satisfaction with your order. We ll be happy to exchange or give you merchandise credit for items returned in 14 days. Before doing that, it is necessary to explain to us why exactly you want to return the specific item by contacting us here. Consider thought that you must accompany it with the sales receipt, unworn unaltered and of course in a saleable condition. Custom made personalized items or items purchased on sales or special discounts or promotional codes will not be accepted for refund, exchange or store credit and will be considered final sale. Once we ve received the package please allow us at least 10 days for the procedures to be done.
- The customer is responsible for all shipping costs unless the item was received damaged or you have received the wrong item.
- When you send the item back, we are not responsible if is lost or damaged therefore we cannot issue a refund, exchange, or store credit. To avoid such situations please make sure you ve insured the package for the full amount of the merchandise that you are sending back to us. We are not responsible for missing packages.
TERMS OF SALES
All items offered for sale through the Site are subject to availability, and we reserve the right to impose quantity limits on any order, reject all or any part of an order, and discontinue offering items without prior notice, even if you have already placed an order for an item.
By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable Taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order.
Your use of items purchased through this site is at your sole risk. By purchasing from us we are not responsible for any personal injury or the injury of another person or any property damage.